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Shipping and Returns

SHIPPING

At Hut K, shipping and handling charges are based on the value of your order total. In order to meet your unique needs, we offer Canada-wide shipping and the best possible rates. 

Order total

Rate
In Store Pick Up FREE
In your Home Delivery (Winnipeg City Limits Only) $99
In your Home Delivery & Assembly (Winnipeg City Limits Only) $149
$0.01 - $100.00 $9.00
$101.00 - $500.00 $29.00
$501.00 - $1,000.00 $69.00
$1,001.00 - $3,000.00 $209.00
$3,001.00 - $5,000.00 $349.00
$5,001.00 + Up $499.00 


How long will it take to receive my order?

If the product is in stock at Hut K and if you reside within Winnipeg City Limits, your product could arrive in 48 hours or less. Special order items, COM, and custom orders, will take approximately 4 - 12 weeks depending on brand. Lead-times are generally noted within each product page but feel free to give us a call or send an email to check if we currently have stock of particular items. If an item is out of stock, either at Hut K or at our brand's warehouses, you will be informed during the ordering process and have the option to place a back order. 

 

RETURNS

Online

  • Returns are possible in the result of damaged, or defective merchandise only. These items will be replaced with the identical item as soon as we get a replacement, any other returns will be handled on a case by case basis. No returns for refund, only store credit is available. Hut K has the right to refuse a refund on any basis other than the ones listed above.
  • The customer is responsible for return shipping and replacement shipping, as well as duties and taxes that may incur.
  • Materials such as wood, stone or concrete may have inconsistencies in grain or pattern and is not the basis of a legitimate return.

 

In-store
  • Of course we hope that you love everything you take home, but we understand that something you may purchase from our showroom may not work the same way you have envisioned.
  • Hut K offers a 7 day return policy for store credit only.
  • For furniture and lighting out on approval loan, client must provide credit card details and full contact information. Client has 24 hours to approve purchase or return goods borrowed. If items are brought back damaged, Hut K has the right to refuse refund.
  • Gift items can be returned for store credit. All items must be brought back in original condition with all original packaging.
  • Final sale and floor model accessories, furniture and lighting cannot be returned.
  • Hut K reserves the right to adjust prices on website or in the showroom without prior notice.